COVID-19 Guidance

How can Trailfinders help your business return to travel?

Now more than ever, we appreciate the need to give clear information. As you look to adapt your travel policy, there are important elements to consider such as travel restrictions, risk management, financial protection, duty of care and much more. At Trailfinders, we can help to give you the peace of mind and confidence to get your employees back travelling safely.

When and where can you travel?

A question we didn’t expect to be asked at the beginning of the year with an answer that is still unknown. Governing bodies across the globe inevitably determine this, with rules that can change at a moments notice. Border closures and quarantine restrictions are the main obstacles to face and are the key to getting business travel back underway, but how can Trailfinders help?

- With an ever changing environment, your dedicated Travel Consultant will proactively contact you with any changes to your own or your employees travel, whether that’s a new restriction to be aware of or a flight cancellation.
- At Trailfinders, you can contact us by phone, email or in person 24 hours a day, 7 days a week and 365 days a year for complete peace of mind when it comes to your travel arrangements and the latest travel restrictions.
- Should the unexpected happen, we can get your employees home safely as we have done throughout COVID-19 repatriating 20,000 clients worldwide. Where other TMC’s may have been unreachable, we have continued to provide the highest level of customer service throughout.

Managing risk in Business Travel

Travel is vital to most businesses, but there are always risks that need to be managed. COVID-19 has highlighted the importance of understanding what level of financial protection you have when making a booking. With so much uncertainty, it’s also vital that you have as much flexibility as possible when choosing your TMC.

- Trailfinders is proud to be ahead of many other TMC’s with our level of financial protection. We have processed refunds for 100,000 people totalling £150 million - £30 million of this coming from our own reserves to bridge the gap for our clients, as most airlines and some other suppliers have been slow to refund.
- As one of the only TMC’s with a client trust account, throughout the COVID-19 crisis we have been able to refund everything paid within 14 days of cancellation without having to rely on supplier funds so you are never left out of pocket.
- Trailfinders has always guaranteed to make good any money paid in the event of the financial collapse of an airline, tour operator or any other transport provider. No client has suffered financial loss or ever been left wanting.
- Offering flexibility in an uncertain world. With Trailfinders we offer no fixed contracts, no management or transaction fees and no obligation quotes. There’s never been a better time to try out our 5* rated service with no commitment required.

Can my employees travel safely?

Key to employee confidence is safety. While some employees will be keen to get back to normality, others will be wary of business travel for the foreseeable future. There are many ways in which airlines and hotels are taking the necessary precautions to ensure the safety of all clients. At Trailfinders, we are also on hand to assist at each point of the process.

- Trailfinders are the market leaders in travel insurance, with our policy providing COVID-19 cover for cancellation prior to travel, curtailment of your trip and medical expenses whilst overseas. It's the most extensive COVID-19 cover you will find anywhere and the best cover for your employees.
- Our consultants are trained on the most up to date information with regards to health and safety from start to finish on your itinerary. From airport requirements to hotel procedures, trust them to keep you up to date.
- With easy access to your online ViewTrail, you have immediate access to detailed travel information and visa advice and anything else you may need to know as a travel organiser, or an employee.

Talk to us today about how to plan your new travel policy and what Trailfinders can do for you.

With Trailfinders Corporate Travel, you’re in safe hands.