Award Winning Service
Since Trailfinders was first established more than 55 years ago, our mission statement has been:
"We aim to always exceed the expectations of our clients, staff and suppliers."
In an age where customer service is sometimes forgotten, we know how important it is to always do our very best. That's why it means the world to us to win awards voted for by the public. Trailfinders has been the recipient of over 100 Major National Awards in the last 20 years alone with countless more plaudits from travel industry partners and publications.
Let Trailfinders take care of all your travels - it’s what we do best...
2026
Which? Awards
Travel Brand of the Year
2025
Which? Awards
Best for All Inclusive
Best for Beach Holiday Companies
Best for City Breaks
Best for Family Holidays
Best for Tailor-Made Holidays
Best for Cultural Tour Providers
Best for Package Holidays
Carnival UK’s UK Cruise Awards
Trailfinders receives Oustanding Customer Care Award
Which? Awards
Travel Brand of the Year
The Times and Sunday Times Editor's Chocie award
Trailfinders is delighted to have won the Editor's Choice award.
The Times and Sunday Times Travel Awards 2025
For the 12th consecutive year and since the inception of these awards, Trailfinders is delighted to once again be voted Best Tour Operator
2024
Cyber Essentials Certified
Trailfinders is awarded the Cyber Essentials Certification
The Times and Sunday Times Travel Awards 2024
For the eleventh consecutive year and since the inception of these awards, Trailfinders is delighted to once again be voted Best Tour Operator
Wanderlust Travel Awards
Trailfinders is awarded Gold in the 'Favourite Tour Operator' category
Which? Recommended Provider
2023
The Times and Sunday Times Travel Awards 2023
For the tenth consecutive year and since the inception of these awards, Trailfinders is delighted to once again be voted Best Tour Operator
The Wanderlust Magazine Awards 2023
Trailfinders wins Best Tour Operator at the Wanderlust Magazine Awards 2023.
Good Business Pays Awards 2023
Trailfinders is accredited with the 2023 Fast Payer Award
Which? Recommended Provider
2022
Food & Travel Magazine Readers Award 2022
Trailfinders is thrilled to be named Tour Operator of the Year 2022
The Times and Sunday Times Travel Awards 2022
For the ninth consecutive year and since the inception of these awards, Trailfinders is delighted to once again be voted Best Tour Operator
2021
The Food and Travel Magazine Awards 2021
Trailfinders is delighted to once again be voted Tour Operator of the Year at the Food and Travel Magazine Awards.
2020
The Times and Sunday Times Travel Awards 2020
For the Eighth consecutive year and since the inception of these awards, Trailfinders is delighted to once again be voted Best Tour Operator
2019
The Times, The Sunday Times & The Sunday Times Travel Magazine Awards 2019
For the seventh consecutive year and since the inception of the awards, Trailfinders is voted Best Tour Operator
Irish Wedding Diary Awards 2019
Trailfinders named Best Honeymoon Travel Company at the Irish Wedding Diary Awards 2019 for the second consecutive year.
National Geographic Traveller Reader Awards 2019
Trailfinders wins The Big Operator at the National Geographic Traveller Reader Awards 2019 for the third consecutive year
Silver Travel Advisor Awards 2019
Trailfinders named Best Travel Agency at the Silver Travel Advisor Awards 2019
2018
The Times, The Sunday Times & The Sunday Times Travel Magazine Awards 2018
For the sixth consecutive year and since the inception of the awards, Trailfinders is voted Best Tour Operator
National Geographic Traveller Reader Awards 2018
Trailfinders named Travel Experts at the National Geographic Traveller Reader Awards 2018 for the second consecutive year
CLIA Cruise Excellence Awards 2018
We're delighted to announce that Trailfinders has won High Street Travel Agency of the Year at the 2018 CLIA Cruise Excellence Awards.
Food and Travel Magazine Awards
Trailfinders named Tour Operator of the Year for the second consecutive year
2017
National Geographic Traveller Reader Awards 2017
Just announced...Trailfinders has been voted the UK's Best Travel Company at the National Geographic Traveller Reader Awards 2017.
They said 'TF are THE travel experts with the know-how to turn your whims into expertly organised once-in-a-lifetime holidays'.
The Times, The Sunday Times & The Sunday Times Travel Magazine Awards 2017
For the fifth consecutive year and since the inception of the awards, Trailfinders is voted Best Tour Operator
The Sunday Times Travel Magazine Awards
Trailfinders named Best Travel Operator
Food and Travel Magazine Awards
Trailfinders named Tour Operator of the Year
The <i>inaugural</i> Irish Independent Newspaper 2017 Reader Travel Awards
Trailfinders voted Best Travel Agent / Tour Operator
The newspaper stated..."Trailfinders was placed head and shoulders above the rest in a category that prove travel agents and tour operators continue to be deeply valued by our readers who cited - helpful, professional staff who really know their stuff. Trailfinders exceptional service and attention to detail meant you felt in safe hands from start to finish something particularly important with bespoke trips and bigger spends."
2016
Insight Vacations, the luxury escorted touring company
Votes Trailfinders Partner of the Year 2016
The Guardian & The Observer Travel Awards 2016
Trailfinders voted Most Trusted Travel Brand
Rocky Mountaineer, the iconic scenic rail company in Canada
Awards Trailfinders for its Outstanding Performance 2015/16
The Times, The Sunday Times & The Sunday Times Travel Magazine Awards 2016
For the fourth consecutive year and since the inception of the awards, Trailfinders is voted Best Tour Operator
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The Guardian & The Observer Travel Awards 2016
TF wins not one but two awards as we are also voted Best Package Holiday Operator
2015
CLIA UK & Ireland Cruise Excellence Awards 2015
Trailfinders named High Street Agent of the Year for the second consecutive year. This was awarded at the annual Cruise Line International Association which is the world's largest cruise trade industry association.
The Which? Awards 2015
Trailfinders named Best Travel Company
Great Southern Rail, owners of the luxurious trains in Australia - The Indian Pacific and The Ghan
presents Trailfinders with The Chairman's Club Award for 2015
The Times, The Sunday Times & The Sunday Times Travel Magazine Awards 2015
For the third consecutive year and since the inception of the awards, Trailfinders is voted
The UK's Best Tour Operator
2014
The Telegraph Awards 2014
Trailfinderes voted Best Tour Operator by readers of The Telegraph newspaper - continuing our success at these prestigious awards
Which? Consumer Travel Survey 2014 - The Best & Worst Holiday Companies Revealed...
Trailfinders tops the poll as the Best Holiday Company
The Times, The Sunday Times & The Sunday Times Travel Magazine Readers Awards 2014
Trailfinders voted the UK's Best Tour Operator
CLIA UK & Ireland Cruise Excellence Awards 2014
Trailfinders named High Street Agent of the Year at the annual Cruise Line International Association which is the world's largest cruise trade industry association.
Destination Canada Awards 2014
Trailfinders wins the Keep Exploring Award for recognision by Destination Canada, the country's official Tourist Board, as a UK Market Leader for an innovative and inspiring Canada programme
2013
The Times, The Sunday Times & The Sunday Times Travel Magazine inaugural Travel Awards
Trailfinders is delighted to be voted The UK's Best Tour Operator at this innugural and prestigious event
The Sunday Times Travel Magazine Value for Money Awards
Trailfinders named The UK's Best ValueTour Operator
Brand USA, the country's official Tourist Board
Awards Trailfinders The Chairman's Circle Honours for Outstanding Sales to the USA
2012
The Telegraph Travel Awards 2012
TF voted Favourite Specialist Independent Tour Operator by readers of The Telegraph newspaper for the ninth time.
The Which? Consumer Group Travel Survey 2012
Trailfinders tops the Poll as the Best Holiday Company with an outstanding score of 97%
2011
The Tongsai Bay, a boutique & Independent hotel in Koh Samui, Thailand
Recognises Trailfinders as its No.1 Tour Operator for more than 30 years
The Telegraph Travel Awards 2011
Mike Gooley CBE, Founder and Owner of Trailfinders, receives a special award as recognition for his services to the travel industry and travellers
The Wanderlust Magazine Awards 2011
Trailfinders wins The UK's Top Tour Operator
The Sunday Times Travel Magazine Readers Awards 2011
Trailfinders voted Best Adventure Tour Operator
The Which? Awards 2011
Trailfinders is crowned Best Travel Company.
The Which? Awards are entirely independent. Businesses cannot put themselves forward for an award - they are chosen after rigorous research by Which? as well as from feedback from its members.
The Telegraph Travel Awards 2011
TF voted Favourite Specialist Independent Tour Operator for the eighth time
2010
The Wanderlust Travel Awards 2010
Trailfinders voted Best Tour Operator
Qatar Airways, the state-owned flagship airline of Qatar
Awards Trailfinders 5★★★★★ for Outstanding & Continued Support
2009
The Which? Holiday Survey 2009
Trailfinders awarded Top Travel Company as well as Winner of Best Beach Breaks Provider
The Saint Lucia Tourist Board
Awards Trailfinders Best Producer for Small Hotels & Inns
The Guardian & The Observer Readers Travel Awards 2009
Trailfinders voted Best Tour Operator for the eleventh time and also Best Short Breaks Company
2008
The Telegraph Travel Awards 2008
Voted Best Specialist Independent Operator by readers of The Telegraph newspaper for the seventh time
The Guardian & The Observer Travel Awards 2008
Trailfinders voted Best Tour Operator by readers of the newspapers
The Sunday Times Travel Magazine Readers' Awards 2008
Trailfinders named one of the Top UK Tour Operators
2007
Tourism New Zealand Travel & Tourism Awards 2007
TF voted the Best Retail Operator to New Zealand
Tourism Australia, the country's official tourist board
Recognises Mike Gooley, Trailfinders' Chairman, for his Outstanding Contribution to the Australian Tourism Industry by one individual
The Telegraph Travel Awards 2007
TF voted Best Specialist Travel Organiser by readers of The Telegraph newspaper
The Guardian & The Observer Travel Awards 2007
Voted Best Large Tour Operator by Guardian & Observer readers
2006
CoolBrands 2006/07
TF awarded CoolBrand Status for its Innovation, Style & Desirability
The Saint Lucia Tourist Board
Awards Trailfinders Best Producer for Small Hotels & Inns
Silversea Cruises
This luxury Cruise Company recognises Trailfinders as its Preferred Partner
2005
The Guardian & The Observer Travel Awards 2005
Voted Best Travel Agent by readers for the eigth time
The Superbrands Council
Names Trailfinders a Superbrand
The Telegraph Travel Awards 2005
Voted Best Independent Travel Specialist for the fifth time & the only company to win an award every year since their inception
CoolBrands 2005
TF awarded CoolBrand Status for its Innovation, Style & Desirability
2004
The Telegraph Travel Awards 2004
Voted Best Independent Travel Specialist for the fourth time
The Guardian & The Observer Travel Awards 2004
Named Best Travel Agent for the seventh time - reader voted
2003
The Telegraph Travel Awards 2003
TF voted Best Independent Travel Specialist by readers for the third time
Tourism Malaysia, the country's official Tourist Board
Voted Trailfinders the Winner for Overall Commitment to Promoting Malaysia
The Guardian & The Observer Travel Awards 2003
Voted Best Travel Agent by readers for the sixth time
2002
The Telegraph Travel Awards 2002
Voted Best Independent Travel Specialist for the second time
2001
Wanderlust Magazine Travel Awards 2001
TF voted The UK's Best Travel Agent
Shangri-La Hotels & Resorts Worldwide
TF is recognised as the No.1 Supporter for booking Shangri-La Hotels & Resorts worldwide
The Telegraph Travel Awards 2001
Readers voted Trailfinders Best Independent Travel Specialist
The Guardian & The Observer Travel Awards 2001
Voted Best Travel Agent by readers of The Guardian & The Observer for the fifth time
2000
Tourism New Zealand Travel & Tourism Awards 2000
TF voted The Best Retail Operator to New Zealand
1999
Lufthansa, the largest German airline
Awards Trailfinders Top Retail Consolidator
1998
The Guardian & The Observer Travel Awards 1998
Trailfinders voted Best Travel Agent for the fourth consecutive year
1997
The Guardian & The Observer Travel Awards 1996
Voted Best Travel Agent for the third consecutive year
1996
The Guardian & The Observer Travel Awards 1996
Trailfinders voted Best Travel Agent for the second year
1995
The Guardian & The Observer Travel Awards 1995
Voted Best Travel Agent by readers of the Guardian & Observer newspapers at their first ever Awards Ceremony
Your travel plans on the go
- View your up-to-date travel plans
- Book online & manage your account
- Flight details including baggage & seating
- Update your contact information
- Check visa & travel health requirements
- Access to E-Vouchers
- Trip Hub
Additional Features in the App:
- 365/24/7 emergency contact quick links
- Location related features
- Offline access to your travel plans
