WHAT OUR CLIENTS THINK...

“Kate was amazing, and found us the holiday of a lifetime, and for a great price! We had been trying to work our way round the Internet, struggling to find what we wanted, how it linked with other activities, best places to stay, best deals etc. Within just 1½ hours Kate has worked out the whole itinerary for us – tremendous!” Tracy H

“Trailfinders organisation was excellent and we had a very enjoyable holiday. However the real 5 star comes into play when we were affected on our return journey home by Typhoon Mangkhut. I am sorry to say that I cannot remember the names of the excellent staff from the support teams that we spoke to – who had alerted us to the possible difficulties of our return journey and then swung into action – flights were reorganised to avoid Hong Kong and all was updated on the Traifinders app and we were able to access our replacement travel documents easily for our return home.” AEE

“We had a complicated itinerary and specific requirements which were dealt with patiently and with care and knowledge. It is great to have the feeling of trust and assurance that experienced advisors are guiding you through the maze of timings and costings.” Mr Barr

“Have used Trailfinders before for land travel, and now booked a Cruise & Stay trip to Japan. Very personal service, Chris was highly knowledgeable, and able to make sensible recommendations. A fantastic package price too. Far more impressive than any cruise specialist previously used, and very much meeting our needs.” Mr Heeley

“Our whole holiday was cancelled minutes prior to us boarding our flight. The customer service we received firstly from Paul, then Deirdre and finally Jill in those first hours was exceptional. Their level of empathy towards us and their listening skills helped to soften the shock of the unfortunate situation we found ourselves in. In the following days Jill exceeded all of our expectations. Her upbeat attitude, attention to our preferences and solution based approach helped to relieve some of the upset caused. We hope to never find ourselves in need of crisis or emergency assistance again but if we ever do we are confident that with Trailfinders we are in very safe hands.” Liz & Imelda

“Jonathan was able to get us a flight/ hotel deal saving us £500! He knew all the little details about airports and layovers thus putting my mind at rest. He made common sense suggestions such as flying on a Sunday, not a Monday as travel would be easier. In the future I will only use Trailfinders for our travel plans.” Ms Harris

“Alex who looked after me with my enquiry was professional, warm, enthusiastic, understanding and patient. Trailfinders continue to do a brilliant job in hiring and training excellent people and the service is fantastic as a result.” Mrs Riley

“Kevin has been extremely helpful when looking at options for our Dubai Marina stay, he was patient and informative when I was asking for different hotel quotes. He also has a sense of humour and had some knowledge of our planned holiday destination which always helps. As usual a great booking experience, Trailfinders in Cambridge have converted me from an online piece it together yourself kinda gal, to a pop in to Trailfinders Cambridge and know you can trust the outcome convert.” Julia