Le Jacques Cartier

Your staterllm attendant is at your disposal to provide a laundry service. It takes 24 to 48 hours to wash and iron your clothes. Only an ironing service can be provided on the same day. Dry cleaning is not possible, so we kindly ask you to only give us clothes that can be washed with water.

** These services are chargeable and billed directly to your cabin account. 

Ships are non-smoking, even on accommodation balconies. Smoking is only allowed in designated outdoor areas of the ship.

Electrical plug adapters are provided on board, they are available at the reception.

Are the electrical outlets on board compliant with European standards?

Yes, the alternating current 220 volts 50 Hertz is distributed through outlets compliant with European standards. The electricity on board is in 220 volts AC (European standard) and 110 volts AC (North American standard). For safety reasons, the use of hair straighteners and irons is not allowed in the staterooms. On board Le Ponant, the 110 volts AC is only distributed in the bathroom of the staterooms.

Children under one (1 year old / 12 months) are not permitted on PONANT EXPLORATIONS cruises.

On Classic cruises, children are permitted from one (1 year old), with a maximum of five children aged one to six (1 to 6 years old) on board each voyage.

Children aged four years and older are welcome at the Kids’ Club when the service is offered on board.

In all cases and at all times, both on board or on land, children and young minors are the full and total responsibility of their parents or accompanying adults.

The languages spoken on board are French and English. The signage is in French and English. On some cruises, crew members also speak other languages.

To reach a correspondent around the world, a satellite communication system is available to you. The cost of communications is charged directly to your account (pricing depends on the navigation zone). Calls from your correspondents can be transferred directly to your accommodation or to any common area on the ships. You can also send and receive faxes. Contacting reception.

You have free Wi-Fi internet access on board all ships (cabins and common areas). On the Sisterships (L'Austral, Le Lyrial, The Boréal, Le Soléal), one or more computers are available to you in the leisure areas. Thanks to the Starlink network provided by Marlink, PONANT EXPLORATIONS GROUP guarantees you quality Wi-Fi access, regardless of the location and navigation conditions.

There is a doctor on board available to the passengers on all our ships:

• The schedules of consultation are listed each day in the log book (emergency consultation 24/7).
• The Sisterships, PONANT Explorers and Le Commandant Charcot also have a hospital for any small surgery.
• During the excursions, the passengers are accompanied by a doctor or a nurse.
• There is a fee for consultations on board . The price may vary according to the time and place of the consultation (hospital or staterooms). You must also pay for medications.
• The doctor on board is not authorised to distribute sick leaves and prescriptions. Only accounts and invoices are provided which may be used by the passenger to obtain a refund from his/her health insurance if his/her contract allows.

Medical Consultations

Consultations, medical and surgical procedures, laboratory tests or medical imaging examinations (radiology) carried out on board by the doctor or nurse are subject to charges. The price may vary depending on the time and location of the consultation (at the onboard hospital or in the cabin). The cost of all procedures is displayed in the waiting room. Guests are also required to pay for any medications.

The ship's doctor is unable to provide medical certificates and prescriptions. Only reports and invoices are issued, which can be used by the guest to claim a refund from their health insurance if their policy allows it.

Special Medical Treatment

If you have a special treatment, please inform the reservation service at the time of your registration, indicate it on the information form filled out before departure, then inform the crew on board at the time of boarding and bring your specific medications for the duration of the cruise.

Seasickness

Our ships (with the exception of Le Ponant and the Spirit of Ponant) are equipped with stabilisers fitted with dynamic fins that adapt to the movements of the ship. This system allows for anticipation and compensation for pitch and roll to provide great stability. Guests anticipating seasickness experience reduced symptoms and are surprised not to be inconvenienced.

Only the Sisterships, the PONANT Explorers, Paul Gauguin and Le Commandant Charcot have been designed to accommodate passengers with reduced mobility.

Staterooms specially designed on board the Sisterships, decks 3 (307), 4 (407) and 5 (509) 3 c for two people aged 18. in a wheelchair, with a double bed (180 x 200) cm) or two single beds (90 x 200 shower and toilet in the bathroom as well as a balcony of 4  2 (only for cabins on the decks 4 and 5) having a small ramp Wheelchair accessible,

on board the PONANT Explorers, decks 4 (431) and 5 (527) 2 cabins for two people each at 27.5 2in a wheelchair, with a double bed (180 x 200) cm) or two single beds (90 x 200 sink, shower, and toilet in the bathroom, as well as a balcony of 4  Wheelchair accessible,

on board the Commandant Charcot, points 6 (626 and 628) and 8 (818) 3 cabins for two people each of 28 

2I'm accIin a wheelchair, with a double bed (180 x 200) cm) or two single beds (90 x 200 shower and toilet in the bathroom, as well as abalcony of 7.5.2 a small ramp Wheelchair accessible,

on board the Paul Gauguin, bridge 4 (415 and 416) 2 cabins for two people each aged 21 in a wheelchair, with a double queen size bed (160 x 200) cm) only for the 416, and a double queen size bed (160 x 200 cm) or two single beds (80 x 200 cm) for the 415, shower and toilet in the bathroom, as well as.a window with panoramic view.

Ramps providing easy access for movement in common areas.

Posters, signage, and cabin numbers translated into braille.

Despite these arrangements, each passenger must be able to be autonomous or travel with a companion who can provide all the necessary assistance during their journey. If a person is not deemed sufficiently fit to travel safely, the company reserves the right to refuse their boarding. Landings in difficult areas or on zodiacs are subject to the approval of the captain, always with the passenger's well-being and safety in mind.

Technical Accessories

We recommend that you bring a ski mask, sunglasses, walking sticks, a waterproof backpack, binoculars, a technical watch, a mosquito net for the face (in the Arctic), and a waterproof pouch. These accessories are also available for purchase at the onboard shop.

Dress Code

We recommend wearing casual and elegant outfits, cocktail attire for gala evenings, and white or black and white attire for the Officers' evening. Shorts and bermudas are not allowed in the evening at gourmet restaurants.

Expedition Cruise

For an expedition cruise, pack practical clothing and comfortable shoes. During your polar cruises, a polar parka in your size will be provided and boots in your size will be loaned to you.

If you follow a specific diet (vegetarian, diabetic, low calorie, gluten-free, allergy...), it is essential to specify it when making your reservation. You will then receive adapted menus throughout your cruise.

Every season, we offer a wide range of cruises with 'no single supplement': you thus benefit from a double stateroom to yourself, at no extra cost. The onboard atmosphere is conducive to meeting and interacting with other guests, and the crew ensures your well-being and integration on board. Discover the cruises by consulting the single page offered.

Attentive and discreet, your butler offers you a fully personalized service.

The butler service is reserved for passengers traveling in one of the suites located on deck 6 aboard the Sisterships, as well as in all suites of the Shipowner, Deluxe Suites, Privilege Suites, and Prestige Suites located on deck 6 aboard the PONANT EXPLORERS.

Our app accompanies you in your preparations and during your stay on board. Find the services offered and the information that facilitates your journey.

Are you soon boarding with us?

• Thanks to its app, PONANT accompanies you in your travel preparations, and then during your stay on board. Find our services and information that will make your cruise even easier.
• Prepare your cruise with peace of mind
• Receive notifications to pre-book your programs before and after the cruise, as well as your excursions.
• Get a sneak peek of the captain and crew who will accompany you during your stay.
• Follow in real-time the positioning of the ship on which you will embark.
• Access your luggage checklist, the clothing outfits recommended by our experts for your destination, and the formalities to be expected before your departure.
• Check the steps of your journey and find out the details of the amenities in your cabin.

Once on board, the PONANT app makes all your procedures easier

• Use the guest mode to access onboard services without logging in.
• Find the highlights of your cruise, day by day.
• Add your favourite excursions to your wishlist.
• Check out the most beautiful photos from your cruise.
• Order your breakfast and room service from your smartphone.
• Conference schedules, spa relaxation sessions... All your important appointments on board are noted in your application.

Download the application

The companion of your next journey

Download on the App Store

Download on Google Play

Required Android version: 5.0 and later Required iOS version: 12.4 and later

A complete offer (excluding Spirit of PONANT and La Désirade¹)

SERVICES INCLUDED ON ALL OUR CRUISES

• Full board from arrival to departure day
• High-end gastronomy in all restaurants
• All drinks in restaurants, bars and minibars. All drinks are included² (selection of champagnes, wines and spirits, beers, cocktails, water, soft drinks, hot drinks)
• 24-hour room service
• Butler service for certain suites³
• Free and unlimited internet access on board
• Evenings, shows and other entertainment
• Access to the fitness area and the hammam or sauna, depending on the ship.
• All port and security fees

SERVICES INCLUDED DEPENDING ON THE TYPE OF CRUISE/SHIP

• Timeless: one included excursion⁴ per person, per day and per stopover, led by local guides (visits to monuments, tastings of local products, etc.)
• Discoveries: one included activity per person, per day and per stopover, which can be either an included excursion⁴ led by local guides or an included activity led by naturalist guides
• Expeditions: one activity included per person, per day, per port of call, led by naturalist guides (hiking, zodiac excursions, etc.).
• Some more secluded ports of call, with few or no facilities, will be offered for independent exploration. Passengers will thus have the freedom to explore the area and enjoy activities on their own (swimming at the beach, shopping, restaurants, shows, etc.).
• Lectures by our naturalist guides or our destination expert (excluding sea voyages)
• Non-motorized water sports activities (excluding diving), such as kayaking on the Commandant Charcot or stand-up paddleboarding depending on the ship, are subject to weather and safety conditions, local authorizations, and the Captain's agreement.
• Taxes for national parks and protected areas
• The accompaniment of a team of naturalist guides is provided only on expedition and discovery cruises; on land or, depending on the destination, during excursions and/or landings by Zodiac.