MS Trollfjord

Free Wi-Fi is available throughout the ship, including in your cabin and shared areas. All cabins include a hairdryer and basic toiletries, such as shampoo, conditioner and shower gel. Tea and coffee facilities are included in Arctic Superior cabins and Expedition Suites. Guests in other cabin types can request a kettle from reception.

Sailings on MS Trollfjord are all-inclusive, and all main meals are included and served in the main restaurant, Flora.

English and Norwegian are the official languages, and are used for all announcements and lectures. Written information, such as menus and daily programme, are also available in German and French.

There is a nurse on board and our crew members are trained to handle medical emergencies. When sailing The Svalbard Line, a doctor is present during the Barents Sea crossing from mainland Norway to Svalbard.

The onboard currency is Norwegian kroner (NOK). You can pay for all onboard expenses using your cruise card, which will be given to you on check-in. At the end of your cruise, you can settle your bill using the card registered to your account - we accept Visa, Mastercard and Diners Card. Maestro and American Express are not accepted.

MS Trollfjord is suitable for wheelchair users, with step-free access to key public areas and two wheelchair-accessible toilets (on Deck 5 and Deck 8). Accessible cabins with automatic doors are available but limited (cabins 614, 616, 619 and 625), so we recommend booking early. You can book accessible cabins online or through our Customer Service Centre.

If you want to travel with children, they must either share a bed with their parents or pre-book a cot. This will replace one of the beds in your cabin and costs 130 NOK.

As not all cabins are suitable, you must book by phone.

We offer a limited number of accessible cabins on board all our ships. These cabins feature wider doorways, automatic doors and easy access to lifts and public areas.

Accessible cabins can be booked online or through our Customer Service Centre. We recommend booking early, as availability is limited.

How far in advance can I book excursions?

Excursions can be booked for Coastal Express departures through 30 March 2026 and Signature voyages through 30 April 2026. Please note, for voyages beyond the dates listed above excursions are typically bookable 180 days before your departure, and we'll send you an email with excursion details after bookings open. Please keep in mind that not all excursions may be available at that time; some may be added later.

Can I book an excursion on board?

If an excursion is not fully booked, any remaining slots will be available for purchase on board through your Expedition Team. These will be charged in Norwegian Kroner at your ship’s exchange rate.

However, to ensure yourself a spot, we recommend booking in advance.

I am an 1893 Ambassador. Do I get a discount when booking excursions?

Yes, 1893 Ambassadors get a 5% discount on all excursions (booked pre-travel or on board).

Do all excursions start and end in the same port?

No, we offer several overland excursions that start in one port and end in another. Transport is included in these to ensure you are escorted back to the ship on time.

Can I cancel/change my excursion?

Excursions can be cancelled up to 14 days before your departure without charge. Any cancellations made after this time are non-refundable.

It is also possible to change on to another excursion up to 14 days before your departure, but only if the price of that excursion exceeds that of your original booking.

Can I do more than one excursion a day?

Yes, on many days it is possible to do more than one excursion. On The Coastal Express, we often visit more than one port a day, meaning that you can do several trips. In Lofoten, for example, you could join a bus tour of Harstad in the morning, enjoy lunch on board the ship, and then embark on a Sea Eagle safari in the afternoon.

In some ports, it is also possible to do more than one excursion. You can find more details on which trips are combinable on each excursion page.

How fit do I need to be to join an excursion?

Each of our excursions has a rating to illustrate the level of fitness required. There are four categories, with 1 being the easiest and 4 the most difficult.

Level 1 = Easy: suitable for most

Excursions at this level are physically undemanding and suitable for most people. Level 2 = Moderate: some mobility needed

Excursions in this category involve a small amount of physical activity, but on easy terrain with few major challenges. Level 3 = Active: good mobility needed

Excursions in this category are more active and involve outdoor pursuits that require a decent level of fitness. You may be expected to carry your own backpack and equipment. They are not suitable for those with limited mobility.

Level 4 = Challenging: good mobility and fitness needed

These are our most challenging excursions, and require a good level of fitness. They may involve hiking or biking on uneven terrain and may also require specialist equipment. You would be expected to carry your own backpack and equipment. Excursions in this category are not suitable for those with limited mobility. 

You’re welcome to bring snacks and non-alcoholic drinks on board to enjoy in your cabin to enjoy – just keep in mind that outside food and drinks aren’t permitted in the ship’s public areas.

You may also bring up to two unopened bottles of alcohol per person (maximum 1.5 litres each). Simply hand them to Reception when you board, and we’ll keep them safe until the end of your voyage. Alcohol brought on board can’t be enjoyed during the sailing, but it’ll be ready for you once your journey is over.

Gluten-free and allergy-specific meals can be arranged. Just contact our Customer Service Centre with your dietary requirements at least two weeks before departure so the ship can prepare accordingly.

We can also provide halal products on request. However, we are unable to offer genuine kosher meals.

Please note that our kitchens do not have dedicated allergen-free preparation areas. While we take great care to avoid cross-contamination, guests with severe allergies should be aware that allergens are handled in the same space.

Vegetarian and Vegan Options

We offer a range of plant-based dishes at lunch and dinner, suitable for both vegetarians and vegans.

If you have any dietary requirements or food allergies, please contact our Customer Service Centre at least two weeks before departure so the ship’s team can prepare accordingly. This helps ensure the best possible dining experience during your voyage.

You’re welcome to smoke in the designated outdoor deck areas. Smoking, including e-cigarettes and vaping devices, isn’t permitted indoors so we can keep the indoor spaces fresh and comfortable for all guests. A NOK 1500 (~£115) cabin cleaning fee will apply if additional cleaning is required due to smoking.

Every ship has a small self-service laundry room with washing machines, dryers, irons and ironing boards. A wash costs 30 NOK (~£2.50) per load, and washing powder is included. You can buy tokens at reception.

We Norwegians are down-to-earth people. We don’t believe in dress codes on board. Wear your hiking shoes to dinner or your slippers to breakfast. It’s up to you. Just leave spikes off indoors and keep your shoes on in restaurants and the bar for safety.

We provide complimentary Wi-Fi aboard all our ships, though signal strength may vary in different areas. We sail through remote regions of Norway, so internet speeds may be slower and less suitable for streaming services.

Note: If you have booked a Basic fare or a port-to-port sailing, please make sure you are registered with our 1893 Ambassador Loyalty Programme to access the complimentary Wi-Fi.

Phone: +47 52 87 07 10

E-mail: Reception.tf@hurtigruten.com