Azamara Onward

Nothing should keep you from enjoying every aspect of your Azamara® experience. From getting on board to getting out and immersing yourself in the amazing destinations we visit, we’re here to help every step of the way.

We welcome guests with special needs and disabilities. We happily offer accessible staterooms and all reasonable assistance to make your voyage truly hassle-free and most of all, memorable.

To customize your accommodations to meet your specific needs, please follow this link.

Accessibility Everywhere on Board

Our ships have been thoughtfully designed to accommodate all of our guests, including those with mobility, hearing, and visual disabilities.

Information below provides details about availability of accessible facilities onboard, including means of boarding the vessel, rest rooms, staterooms, decks, dining, and recreational facilities as well as any limitations of the ship to accommodate guests with disabilities.

Azamara® will make every effort to accommodate your needs wherever and whenever possible. We can best accommodate the special concerns of our guests with advance notice.

When packing, be sure to include a sufficient supply of all prescription medicines you require.

• Staterooms and social areas designed to accommodate all guests
• Staterooms, dining areas and public areas designed to incorporate Braille wherever possible
• Portable hearing room kits, TTY/TDD, and ASL interpreters (upon request for sailings to/from U.S./Canada)
• Accommodation for guest medical needs, including oxygen
• A variety of equipment available onboard, such as shower stools, raised toilet seats and commode chairs
• Wheelchair accessible staterooms, activities and services

Accessible Staterooms

An Azamara voyage, first and foremost, is about feeling relaxed and comfortable in your boutique hotel at sea. Our accessible staterooms are specially designed for guests with mobility disabilities and other disabilities, and include features to ensure ease and relaxation.

These staterooms range from 227 square feet to 324 square feet, offering a generous five-foot turning radius in sleeping and sitting areas, and bathrooms for easy maneuverability.

Accessible Stateroom Features:

• Stateroom door width: at least 33 inches
• Bathroom door width: at least 34 inches
• No doorsill at stateroom entry
• Ramped bathroom thresholds
• Bathroom grab bars
• Lowered sink and stateroom vanity
• Roll-in showers
• Fold-down shower bench
• Hand-held showerheads
• Lowered closet rod
• Mini-bar. Indulge in the comfort of a mini-bar curated to your personal tastes. Upon request, your stateroom attendant will ensure your preferred beverages are stocked for your enjoyment.
• Adjustable height commode chairs (upon request)
• Accessible balconies (selected staterooms)

From “Bon Voyage” to “Bye For Now”

Our accessibility services extend beyond the time you spend on board. We’re here to help before you even get to the ship, getting on and off, and getting to shore during your voyage. Just let us know in advance—the more notice we have, the more prepared we’ll be when you join us for your immersive cruise.

Airport Transportation

If requested in advance, Azamara® can arrange for accessible transportation to transfer guests between the airport and the pier. This service is offered at no extra charge to our air/sea guests or those who have purchased cruise-only transfers. Accessible airport transportation may be limited or not available outside the U.S. See a travel agent or contact us for details.

Extra Assistance at the Pier

We offer boarding and departure assistance with wheelchairs for guests with mobility disabilities. While we ask that you let us know if you need this service in advance of your sailing date, you may request it once you arrive at the pier. During peak times there may be a wait for assistance.

While many ports provide easy access for wheelchairs and scooters, conditions may preclude guests using assistive devices from getting on or off the ship at certain ports. These conditions include: steepness of gangways, tendering, weather, tidal and sea conditions, and shore-side facilities.

We will make every reasonable effort to assist our guests, but for safety reasons, our staff is not permitted to lift guests or equipment. Assistance with manual wheelchairs, walkers, canes, etc. will be provided.

Traveling From Ship to Shore

At some ports, the ship anchors offshore, and guests will be taken to shore by small boats called tenders. Even if the ship is scheduled to dock at a pier, it can change to tendering at any time.

Guests using assistive devices who are unable to take a few steps will not be able to board tenders. In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. Additionally, motorized wheelchairs and mobility scooters can not be taken on tenders.

Weather, sea conditions, and other factors may preclude tendering. The safety of our guests and crew is our primary consideration, and the Captain and his staff will make the final decision regarding transferring guests and their assistive devices based on safety reasons.

If guests are unable to tender or disembark because of due to these circumstances, there will be no refund or credit for missed ports. While we recognize your disappointment, the safety of our guests and crew is our primary concern.

Cruising With Your Companion

Your service dog is welcome onboard, and we make every effort to ensure your comfort and theirs. Please note we do not accept pets.

A service dog is defined as "any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability."

Our Commitment

Evidence that a dog is a service dog (such as identification cards, other written documentation, presence of harnesses and/or tags) is not required, but is helpful for our staff and crew.

We provide 4 foot by 4 foot relief areas with cypress mulch to accommodate service dogs. Relief areas are provided on a shared basis with other service dogs onboard. For sailings from the U.S., sod can be provided if ordered in advance and is available.

Please notify our Access Department as early as time of booking, but no later than 30 days prior to sailing if a relief area is needed.

Your Responsibility

Service dogs are permitted to accompany their owner in all public areas, including dining venues. While in public areas, service dogs must be on a leash, harness or other restraining device. Due to health regulations, service dogs are not permitted in pools, whirlpools or spas.

Care and supervision of your service dog is your sole responsibility. It is also your responsibility to provide food and care for the dog.

You may bring a reasonable quantity of food and bowls for your dog onboard the ship at no additional charge. If refrigerated space is needed, notify our Access Department as early as time of booking, but no later than 30 days prior to sailing.

For more information click here. 

We don’t want anything to hold you back from having an immersive, unforgettable voyage with us. We’ve got the onboard staff and services to assist with your medical needs and make your time with us hassle-free. If you have another type of medical condition not listed below, please inquire about policies and procedures that may affect your voyage.

Onboard Physicians

Every Azamara vessel is equipped with a medical facility. At least one licensed physician and one nurse are generally in attendance on all Azamara® voyages. Select medical services and medications are available for a fee, though medication types are limited. While we’re here to help with any medical issues that arise, our medical facilities are not intended as clinics for guests, and Azamara is not responsible for the diagnosis, treatment, or services furnished by shipboard medical personnel, who are independent contractors.

Dialysis

Guests requiring continuous ambulatory peritoneal dialysis are welcome onboard all Azamara vessels. However, Azamara does not have the ability to assist or administer hemodialysis treatments. Guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to departure. Please contact us for more information on dialysis policies and procedures.

Oxygen

All types of oxygen are permitted onboard. Please notify us as to the quantity, type and delivery schedule. Each vessel has a different storage policy; however, you will be able to keep some or all of your cylinders in your stateroom.

Pregnancy

Expectant mothers are welcome, however Azamara cannot accept guests who will be more than 23 weeks pregnant at any time during the cruise or cruisetour. All guests are required to sign a health questionnaire at check-in to ensure they are aware of our pregnancy policy. If you have already booked a cruise or CruiseTour and do not meet this requirement, please contact your Travel Agent or contact us for assistance.

Infants

Infants sailing on a cruise must be at least six months old as of the first day of the cruise and/or CruiseTour. Note: For transatlantic, transpacific, Hawaii, select South America and other selected cruises and/or CruiseTours, the infant must be at least 12 months old as of the first day of the cruise/CruiseTour. Any cruise that has three or more consecutive days at sea will require infants to be 12 months old on the first day of the cruise/CruiseTour.

Please be aware that guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.

Note: If you have another type of medical condition that has not been mentioned, please inquire about policies and procedures that may affect your voyage.

For everyone:

• Pack a sweater and a lightweight windbreaker for cooler mornings and evenings.
• Don’t forget your workout clothes! Bring a pair of sneakers or rubber-soled shoes for deck sports as well as a swimsuit and a cover-up.
• You may want to pack more conservative day/port wear for onshore excursions. This clothing should be culturally appropriate for museums, restaurants, and religious sites.
• Light fabrics such as linen, cotton, silk, and wool gabardine are best.
• Remember to pack an all-white outfit for our White Night event!

For women:

• Casual dresses, skirts, pants and capris, blouses and knit tops.

For men:

• Collared golf and polo shirts, shorts, pants, and a sports coat if desired.

At Discoveries, Aqualina, and Prime C Restaurants:

• Not permitted: bare feet, ball caps, tank tops, or bathing suits.
• Not permitted during dinner: shorts and torn/distressed jeans.

Luggage: Each passenger can bring a reasonable amount of personal property and luggage onboard. For your comfort and convenience, we recommend limiting larger luggage to one or two pieces. Be sure to check with your airline about baggage allowances and weight and size restrictions, as extra fees may apply.

Overnight Bag: Please bring a small overnight bag for your last night at sea. Since staff will collect your luggage the night before disembarkation, you’ll need this bag for night clothes and toiletries.

Luggage Tags: Ensure all your bags, including carry-ons, are identified with your Azamara Cruises luggage tags. These should be filled out and affixed to each piece before you leave home.

Insurance: Insure all luggage and valuables. Azamara cannot be responsible for their loss or damage. Baggage protection, as well as a variety of other coverages designed to protect you during your cruise vacation, are offered through Azamara Trip Protection by Allianz.

Documents: Check to see that your tickets, boarding card, and other documents are in order, and pack them in a bag that you carry with you.

The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated. Illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned.

• Firearms & ammunition, including realistic replicas
• Sharp objects, including knives and scissors (personal grooming items such as safety razors and scissors with blades less than 4 inches are allowed)
• Illegal drugs & substances
• Candles & incense
• Coffee makers, clothes irons, & hot plates
• Baseball bats, hockey sticks, cricket bats, bows & arrows
• Skateboards & surfboards
• Martial arts gear
• Self-defense gear, including handcuffs, pepper spray, and night sticks
• Flammable liquids and explosives, including lighter fluid and fireworks
• HAM radios
• Dangerous chemicals, including bleach and paint
• Electric water kettles
• Extension Cords and Multi-Plug Outlets/Power Strips
• Corkscrews

DEPARTING FROM A SHIP

Parents or guardians must not permit any guest in their care under age 18 from leaving a ship in any port without responsible adult supervision.

PARENTAL AND GUARDIAN RESPONSIBILITY

For purposes of this Guest Conduct Policy, a minor is defined as anyone under the age of 18. A young adult is defined as anyone ages 18, 19 or 20. Parents and guardians are responsible for the behavior and appropriate supervision of their accompanying minor(s) and young adult(s) throughout their vacation. This obligation applies during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. This responsibility applies at all times, regardless of whether the parents and guardians are physically in the company of their minor(s) and young adult(s). Under no circumstances should the parent or guardian of a minor debark the ship without their accompanying minor(s) or without having made arrangements for the accompanying minor(s) appropriate supervision on the ship during their absence.

Our ships have a designated smoking area, located on the portside forward section of the pool deck (Deck 9, over by the Spa Suites). The smoking area is clearly marked.

For our guests' comfort and health, all other areas of the ship are non-smoking, including public rooms, restaurants, pool decks, staterooms and suites, verandas and halls.

Please note: this policy includes products such as electronic cigarettes/vapes. Each violation will result in a $250 fine.

With advance notice, we can accommodate most special dietary needs. Please update your reservation on our Manage My Reservation tool, or submit your request in writing no later than 40 days before US sailings, and 80 days before all other sailings. E-mail special requests to SpecialRequests@Azamara.com.