RV Apsara

• Expert Tour and Cruise Directors - Our fluent English-speaking Tour and Cruise Directors are on hand each day to assist with anything you may need.
• Local Guides - Local Knowledge - A friendly face can make all the difference, and when paired with local knowledge and insights, you can be sure of an informed and deeper understanding of your destination.
• Insider Experiences - Insider Experiences are a collection of special excursions and events that provide an insight into the history and culture of the region you're exploring.
• Comprehensive Inclusions - We make sure that the majority of your holiday costs are covered before you leave home, and we clearly specify everything that is included in each itinerary to make planning easy.

INCLUDED IN HOLIDAY PACKAGE PRICE

All coach/cruise/rail and hotel accommodation, airfares (if indicated in individual itinerary), gratuities for Travelmarvel staff, airport transfers on the first and last day, sightseeing, specified excursions, meals, admissions, port charges, luggage service (one bag) and the services of a Cruise/Tour Director and driver as stated in your itinerary.

NOT INCLUDED IN HOLIDAY PACKAGE PRICE

Airfares between Australia and Vietnam and Cambodia, airport taxes, laundry (other than that which is included with executive package in Vietnam and Cambodia), passport and visa fees, meals or drinks other than those indicated in your itinerary, excess baggage, fuel surcharges and optional excursions and gratuities not specified in your itinerary.

Children of less than 12 years of age are not permitted on tours and cruises. Minors under 18 years of age must be accompanied by an adult and share their accommodation with an adult.

PASSENGERS NEEDING ASSISTANCE

Travelmarvel welcomes all passengers. Please note:

Passengers with a disability or medical condition requiring assistance must inform Travelmarvel at the time of booking of all important information relating to your health, mobility and fitness which may affect your partial or total participation in the cruise or tour. This information will allow Travelmarvel to ensure the tour you have chosen is suitable and meets your needs. Any changes to health, mobility and fitness must also be reported to Travelmarvel as soon as possible and prior to departure. Where possible Travelmarvel will make reasonable adjustments to the tour to assist you however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers.

If you require assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking), you must travel with a companion capable of providing the required assistance or care. Travelmarvel is unable to assist any passenger with walking, dining, boarding or disembarking any transportation vehicles (including river and ocean cruise ships and trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for assistance. You must also be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment.

While Travelmarvel will make reasonable efforts to accommodate everyone, it is not responsible for any denial of services by any third-party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those parties.

Please note coaches and minibuses are not equipped with wheelchair ramps. Many ships require the use of stairs to go between decks. Further, side by side docking may require passengers to climb and descend stairs to cross over vessels to disembark and embark at times. Travelmarvel ships occasionally sail through remote areas that do not have convenient docking facilities. In such circumstances it will be necessary for passengers to negotiate temporary gangplanks, tender boats, riverbanks and uneven surfaces. If the crew decide that it is not safe for a passenger to negotiate such operations, they may require passengers to stay on board. Due to the lack of infrastructure along the riverbanks, and absence of lifts on board vessels, wheelchairs will be of minimal use. Passengers who use a wheelchair should reconsider travelling on these tours.

River ships routinely dock mid-stream and require the use of tenders to access the shore. Not all river cruise ships or decks have elevators, and some have multiple stairs to each level. Cabin doors and restrooms on river cruise ships are not wide enough to allow access by standard wheelchairs. For safety reasons, passengers using wheelchairs cannot be carried on ramps in ports where the river cruise ship is at anchor. Travelmarvel is unable to provide individual assistance to any passenger for walking, dining, disembarking or embarking cruise ships and/or coaches or other transportation vehicles or other personal needs.

A good level of fitness and health is required to participate on Travelmarvel’s holiday packages. In some destinations there are extensive sightseeing excursions by foot which includes the climbing of stairs. Mobility is needed boarding or alighting coaches, river cruise ships and trains. We recommend a visit to the doctor before travelling to overseas destinations and consult with them regarding any vaccinations which may be required. It is your responsibility to advise Travelmarvel of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. For river cruising, clients must be able to climb ramps to embark or disembark river cruise ships. Depending on river levels, these may have a number of steep steps. Many ships use tenders to reach the shore. A Health, Fitness & Mobility Questionnaire will be provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. Travelmarvel is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed.  

If you have a food allergy or medical condition which needs to be managed on tour, please advise your Booking Agent before departure, and inform your Tour Director on arrival. It is also worth packing a small medical kit, as even though there will be pharmacies along your tour, they can be difficult to access, and a prescription may be required for some medications.

Suggested Packing List:

• A general-purpose antibiotic (e.g. azithromycin)
• Cold and flu medication
• Your preferred pain medication
• Medicine for gastronomic upsets
• Band aids and blister pads

The majority of Travelmarvel tours only allow 16kg to 20kg of luggage. When packing, consider the season of the destination you are travelling to, even in summer many destinations get cooler in the evenings, so it is a good idea to pack a jumper/jacket. We recommend packing light to medium weight clothing as well as rainwear in case of cooler or wet weather. Good walking shoes are must.