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Award Winning Service

We are heartened and encouraged by the hundreds of positive comments received from our travelling clients. Here's just a tiny snapshot of their feedback received this month.

Myself and my wife use Trailfinders Birmingham to book our honeymoon. From the first moment we spoke with Katie, she was brilliant. Found us some incredible places, had a great knowledge of the places she was selling and had some great ideas of how we could spend our time. I can't recommend Trailfinders, and Katie in particular, enough! Thanks for an amazing honeymoon!

Mr P Wilkes, Bromsgrove
Katie Johnson
Katie Johnson
Team Leader, Birmingham

Dan was very good, as all Trailfinders consultants are. He sorted my booking with ease and at incredibly short notice. The insurance cover, which I already know to be of the highest quality, was cheaper than the Post Office quote and set in place immediately. The best thing about Trailfinders is once you've booked you have complete peace of mind. Dan pointed out that I've been using them for a decade now, so they must be doing something right. No, actually, they do everything right!

Mr T Holliday, New Milton
Dan Gibb
Dan Gibb
Travel Consultant, Bournemouth

Kristin at Trailfinders in Brighton was absolutely brilliant. Very knowledgeable and efficient, we were very impressed and will use Trailfinders again.

Mr H Trevor, West Sussex
Kristin Hallsdottir
Kristin Hallsdottir
Travel Consultant, Brighton

Greg was very hardworking on our behalf when we visited the Bristol Travel Centre to arrange our trip to Australia. We had an unclear plan on arrival and considered various options whilst relying on his expertise to help us finalise our plans. We spent a considerable amount of time in discussion before finalising our plans. He followed our visit with a number of phone calls to clarify and update us on any developments. We felt very well supported through the whole process.

Mr H Ransom, Bristol
Gregory Levitt
Gregory Levitt
Senior Travel Consultant, Bristol

I don't usually write reviews, but felt compelled to after such fantastic service from Cait. She took on our requests for a month long holiday to explore both islands of New Zealand during the peak summer period. Cait took our instructions and enhanced the remit to tailormake an adventure to include our whole family (party of 6). She was simply wonderful and a pleasure for us. You should be very proud at Trailfinders to have such a wonderful person representing your company. Thanks for everything Cait.

Mr & Mrs Lynch, Lancashire
Cait Macleod
Cait Macleod
Travel Consultant, Canary Wharf

Rob has been truly excellent in advising and handling our honeymoon cruise on the Celebrity Edge, and our additional flight and hotel bookings. He was extremely helpful, gave excellent advice and tips about cruise holidays, and recommended hotels in Miami. Rob has a professional approach and a great knowledge of market. He is a credit to Trailfinders and we will use him for all our future travel plans.

Miss C Moore, County Dublin
Rob Byrne
Rob Byrne
Team Leader, Dublin

This was our first time using Trailfinders or any other similar service, so we were a little unsure of what to expect or how much assistance to reasonably expect. After a few questions and a quick discussion about what we had in mind, Felicity was able to arrange our entire trip exactly how we wanted it with ease. She even pointed us in the direction of an alternative to one of our chosen hotels which we ended up preferring and went for! As if that wasn't enough, she managed to secure us a room upgrade as well as arranging us flight times almost exactly in keeping with our preferences. All in all a brilliant, professional and friendly service, Highly recommended!

Mr M Sharp, Glasgow
Felicity Hales
Felicity Hales
Team Leader, Glasgow

Adam was excellent - he had a thorough knowledge of the area and gave some wonderful recommendations. He was quick and made the whole process as painless as possible! We are now very excited about our family trip to Vancouver Island next year! Would definitely recommend Adam.

Mrs A Pritchard, Surrey
Adam Watson
Adam Watson
Senior Travel Consultant, Guildford

On entering Trailfinders Manchester branch, we were passed onto a Miss Becky Cosford who greeted us with a big welcoming smile. We spent over 3 hours planning our trip which included a stopover in Singapore and fabulous flights, which included the internal flights in Australia - at a lower cost than booking them ourselves. The professionalism shown by Becky was inspiring and she is a brilliant ambassador for Trailfinders. We have no hesitation recommending Trailfinders to anyone wanting to book with this company. A big thank you!

Mr J Cook, Manchester
Becky Cosford
Becky Cosford
Senior Travel Consultant, Manchester

Steven is an excellent representative for Trailfinders. He put a package together for us to visit Singapore and Australia, with lovely accommodation, transfers and tours. He had a lot of patience, understanding of customers needs, knowledge, and he gave good advice. He truly knows his job very well, and we had an amazing time, it was one of the best holidays we've ever enjoyed. Thank you Steven. I would recommend Trailfinders to anyone who wants to have a stress-free holiday and value for money. They are an excellent company with excellent staff and amazing service. I can't wait to book another holiday with Trailfinders!

Ms P Degun, Essex
Steven Hyett
Steven Hyett
Team Leader, Norwich

Jo was so knowledgeable and made some really good suggestions for our trip that we might not have thought of otherwise. I was really impressed with the service we received. Would highly recommend.

Mr & Mrs Honeysett, St Albans
Jo Weatherley
Jo Weatherley
Senior Travel Consultant, St Albans

We had high expectations for our first experience booking with Trailfinders following great reports and recommendations from friends and family. David did an excellent job and was really knowledgeable about the areas we were interested in around Indochina, having visited many of them himself. He is a good listener and a good communicator, even while navigating the multiple computer screens he was using to find all the options which were open to us for destinations, flights, hotels and tours. He didn't oversell and was keen to check what our budget was at just the right stage. We didn't feel that the tour was expanded to fill our budget and are really pleased and excited about the trip he has put together for us.

Mr D Poore, Kent
David Robinson
David Robinson
Senior Travel Consultant, Canterbury

I would highly recommend Trailfinders to anyone looking to put together a holiday that's a little different. The agent we dealt with was Tilini, and her experience and advice made such a difference to our planning and choices. She was fantastic - a great experience all round.

Mr T Mason, Berkshire
Tilini Jayaweera
Tilini Jayaweera
Team Leader, Worcester

When we came to Trailfinders we knew we wanted a vacation in South Africa, but were unsure exactly where we wanted to go and what we wanted to do. James helped us explore the options and tailor a package to suit us. We ended up with a holiday that we're very happy with. Thank you James.

Mr M Sollis, Kingston-upon-Thames
James Turnbull
James Turnbull
Senior Travel Consultant, London City

Before walking into Trailfinders Richmond, I wasn't 100% convinced I wanted to book another long-haul holiday. Thanks to the friendly advice from Kinga, my opinion changed, and now I'm very much looking forward to visiting Australia next January. I had researched this trip for a while online and with other leading travel companies, but there was only ever one option when it came to finally booking my trip. Trailfinders are still head and shoulders above the rest, and with experienced and helpful staff like Kinga, they will continue to be my first port of call in the future. Thank you.

Mr S Jee, London
Kinga Szentgyorgyi
Kinga Szentgyorgyi
Team Leader, Richmond

Really excellent service. Lewis went above and beyond expectations to understand my requirements and made some great suggestions which led me to changing my travel plans to make my trip even more special. I am so, so glad that I called Traifinders!

Mrs H McNevin, Surrey
Lewis McNeil
Lewis McNeil
Sales Supervisor, Aberdeen

Hannah is very helpful and knowledgeable, as well as friendly. She dealt with all my queries in person in the Cardiff Travel Centre and over the phone today, and incorporated all the changes we wanted. It was a pleasure to deal with her.

Miss K O'Sullivan, Cardiff
Hannah Jones
Hannah Jones
Travel Consultant, Cardiff

Joe could not have done more to plan and organise this amazing trip to Canada and the USA. From an initial response by us to a Trailfinders advertising email for an Alaska cruise and Canadian Rockies trip he has, with meticulous detail, produced a well-thought, extended itinerary with clear explanations of hotel selections. As first time cruisers he showed patience answering my many questions. Joe spent a considerable amount of time going through the planning and making sure that everything was fully understood. All we need now is to save and set off on the holiday of a lifetime! Thank you Joe.

Mrs S Taylor, Woodbridge
Joe Middleton
Joe Middleton
Senior Travel Consultant, London - Conduit Street

This is the second holiday to South Africa we have booked with Trailfinders, on both occasions we dealt with Jennifer Byrne. The first trip - from the day we left to the day we returned - went without a hitch. It was our first time and we were a bit apprehensive, but Jennifer's reassurance and the itinerary she worked out for us was truly magnificent. We had a brilliant time, hence a return trip has been booked today, again with Jennifer. She really knows South Africa and we highly recommend her to anyone thinking of going. Well done Jennifer and thanks.

Mr M Mahon, County Kildare
Jennifer Byrne
Jennifer Byrne
Senior Travel Consultant, Dublin

Great service. I've used them twice, booking with Nick Shields, and he's been great throughout. Highly recommended. Great prices and service to match! No doubt I'll be booking a fair amount more through Nick and Trailfinders!

Mr V Lal, Bedford
Nick Shields
Nick Shields
Sales Coach, Edinburgh

Yet again we found it really straightforward to book a holiday with Trailfinders. Rachel has been extremely helpful, and over a short period of time has organised our holiday to our exact requirements and saved us money by looking into the internal flights. Very friendly and approachable - thanks.

Mr M Hill, Exeter
Rachel Pettyfer
Rachel Pettyfer
Team Leader, Exeter

We had a broad idea of what we wanted for our trip to Canada, but it was very helpful to have the expertise of Saul, and he also had the wherewithal to contact colleagues for additional information when required. We came away thinking we'd had a very good and appropriate service. Once we have finalised some minor details we will look forward to travelling with Trailfinders.

Mr J Bailes, Milton Keynes
Saul Stoddart
Saul Stoddart
Travel Consultant, Milton Keynes

Stuart, my tour planner, could not have been more knowledgeable or helpful in enabling me to plan my trip and make my booking. Nothing was too much trouble for him and he was extremely efficient. I was given very clear information about everything. Stuart was unfailingly pleasant and courteous. All you need in these circumstances.

Mr V Tuck, Malvern
Stuart Holland
Stuart Holland
Team Leader, Aberdeen

Our consultant Sam was amazing . He spent so much time with us going through the different options to help us plan our honeymoon. He gave us lots of advice based on our criteria and budget and made the whole experience in the Trailfinders store fun and relaxed. We would highly recommend this company.

Miss K Norfolk, Cornwall
Sam Ditton
Sam Ditton
Travel Consultant, Bath

Having been recommended to Trailfinders by a friend, I wasn't in the slightest disappointed. A friendly, cheerful and welcoming member of staff , Phil, sorted my booking running different travel options. Making the uncertain a certainty and I left with travel tickets in hand. Australia!! Here I come...

Mr R Henry, Walsall